Refund policy
30-Day Money-Back Guarantee
We want you to feel confident in your purchase.
If you’re not completely satisfied, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in original condition
- The return request must be made within 30 days of receiving your order
- Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at:
Include:
- Your order number
- The email used at checkout
- Reason for return
We will provide instructions for returning your item.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping service
- We are not responsible for items lost during return transit
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method
- Please allow 3–7 business days for the refund to appear, depending on your bank or provider
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include photos of:
- The product
- Packaging
We will resolve the issue as quickly as possible, including replacement or refund where applicable.
Non-Returnable Items
For hygiene and safety reasons, we may not accept returns on items that have been used.
Order Changes & Cancellations
Orders are processed quickly.
If you need to make a change or cancel your order, please contact us as soon as possible.
We cannot guarantee changes once the order has been dispatched.
Final Note
We aim to make the process simple and fair.
If you have any questions, please reach out to: